Privacy Policy

At YuE2, protecting your privacy and complying with applicable laws is a priority. This Privacy Policy explains how we collect, use, share, store, and secure your information when you visit our website, create an account, purchase credits or subscriptions, or use our AI music generation and related services (collectively, the Services).

Information we collect

We collect information when you provide it directly, when you use the Services, or when it is provided by integrated partners. This may include:

1. Contact information — such as your name and email address when you register, subscribe to updates, or contact support.
2. Account information — credentials, profile details, billing-related identifiers, and preferences you set in the product.
3. User content — lyrics, prompts, style descriptions, reference materials you upload, and other inputs you submit to generate music, plus the outputs we produce for you.
4. Usage and activity information — features you use, generation history, credit consumption, session data, and interactions with support.
5. Device and technical information — browser type, IP address, approximate location derived from IP, operating system, and diagnostic logs used to secure and improve the Services.
6. Payment information — transactions are processed by third-party payment providers; we do not store full payment card numbers on our servers.

We may also receive information from authentication providers (for example, Google or GitHub) if you choose to sign in with them, limited to what those providers share according to your settings.

How we use information

We use collected information to:

• Provide, operate, maintain, and improve the Services, including music generation, libraries, and account features.
• Process orders, manage credits and subscriptions, and send transactional messages.
• Offer customer support, respond to inquiries, and send service-related notices.
• Personalize your experience, remember settings, and measure product performance.
• Detect, investigate, and prevent fraud, abuse, security incidents, and violations of our Terms of Service.
• Comply with legal obligations and enforce our agreements.

How we share information

We do not sell your personal information. We may share information:

• With service providers who host infrastructure, process payments, deliver email, provide analytics, or run AI inference, under contracts that require appropriate safeguards.
• With other users only when you explicitly choose to share content (for example, via a share link you generate).
• When required by law, regulation, legal process, or governmental request.
• To protect rights and safety — ours, yours, or others’ — including in connection with fraud prevention and security.
• In connection with a business transaction such as a merger, acquisition, or asset sale, subject to continued protection consistent with this Policy.
• With your consent or at your direction.

Aggregated or de-identified information that cannot reasonably identify you may be used for analytics and product improvement.

Information security

We maintain administrative, technical, and organizational measures designed to protect your information. No method of transmission or storage is completely secure; you are responsible for keeping your password confidential and securing the devices you use to access the Services.

Your choices and data management

You may update account details in your settings, opt out of non-essential marketing emails via unsubscribe links, or contact us to request access, correction, export, or deletion of personal information where applicable law provides those rights. We may retain certain records as required for legal, accounting, fraud-prevention, or contractual purposes.

You may close your account by contacting support; some information may remain in backups for a limited period.

Payment processing

Payments are handled by third-party processors (such as Stripe or other providers shown at checkout). Their privacy policies govern the information you provide during checkout. We receive limited transaction metadata needed to fulfill your purchase and support billing inquiries.

European Economic Area (EEA) and UK residents

If you are in the EEA or UK, you may have rights to access, rectify, erase, restrict, or object to processing of your personal data, and to data portability, where applicable. You may also lodge a complaint with your local supervisory authority. To exercise these rights, contact us using the details below.

Our legal bases for processing may include performance of a contract, legitimate interests (such as securing the Services), compliance with legal obligations, and consent where required.

Other important information

• Roles. For content you submit to generate music, we generally act as a processor of your inputs and outputs to provide the Services to you, while also processing account and billing data as a controller.
• Children. The Services are not directed to individuals under 18. We do not knowingly collect personal information from children.
• International transfers. Your information may be processed in countries other than your own. We use appropriate safeguards where required by law.
• Changes. We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the Services after an update means you accept the revised Policy.

Contact us

If you have questions or concerns about this Privacy Policy, contact us at support@yue2ai.org or through the support ticket feature in your account.